Refunds & cancellation
For purchase, renewal, delivery or billing problems, contact support using the email associated with your account. Mandatory consumer rights apply regardless of the terms below.
Updated:Refund eligibility
You may request a full refund within 14 days of purchase if all Credits from that specific top-up or monthly-plan purchase remain unused. Once any Credits from that purchase have been used, we do not offer a voluntary partial refund for its remainder. This rule applies separately to each purchase and does not limit mandatory legal remedies.
Contact us about an unused purchase, duplicate payment, unauthorized or incorrect charge, or a paid service that was not delivered as described. We review the order, actual usage, agreed terms and applicable law. An AI result that needs creative refinement is not automatically evidence of a billing error. We do not impose a blanket exclusion of statutory refunds.
How to request help
- Email support with your account email, order or receipt reference, purchase date and a short description of the issue.
- For an incorrect usage charge, include the task reference and the relevant usage entry. Do not send a complete payment card number, card security code, password or API key.
- We aim to respond within 3 business days. A first response is not a guarantee of approval or completed repayment; additional verification may be needed.
Approved refunds and billing corrections
A billing correction that restores Credits is different from a refund of a payment. We will identify which resolution applies. An approved monetary refund uses the original payment channel where supported, and the related Credits or access may be adjusted to prevent double use.
The payment provider and bank determine settlement timing. We will confirm the action taken and any available reference rather than promise a fixed bank processing time.
Subscription cancellation
Current administrator-managed subscriptions do not automatically charge your card. To stop renewing, do not purchase another period; contact support if you need to end access or discuss unused entitlement. Your active-until date is shown in Credits & account.
Consumer rights
Nothing here limits mandatory rights relating to withdrawal, non-delivery, defective digital services or unauthorized payments. Any legally required consent to immediate digital delivery and acknowledgment concerning withdrawal must be obtained at purchase; we do not assume you have waived rights simply by visiting this page.