Contact & support
Sparkles Editor is an AI creative workspace independently operated by an individual developer. Our support email is the same for product questions, purchase arrangements, account requests and reports of misuse.
Updated:Product and account support
Tell us what you were trying to do, the approximate time and any task reference. For purchases or subscriptions, include the order reference and account email. We aim to reply within 3 business days.
We provide support in English and Chinese. Please send billing and private account matters by email rather than posting them on the public feedback board.
Product and business enquiries
Product: Sparkles Editor. Website: https://sparkles-editor.com. Purchases provide access to digital creative tools and usage Credits. There is no physical shipping.
Contact the operator through the support address for the current written offer, billing documentation or questions about how the service is operated. Public prices and purchase conditions are listed on Pricing & Credits.
Privacy, deletion and safety reports
You may request help with access, correction, export or deletion of your information. Use the account email where possible so we can verify your authority without collecting unnecessary information. Shared-account deletion also involves the connected CF Mail and Credits services.
To report abuse or a rights issue, include the relevant reference and an explanation. Do not send unlawful media, passwords, complete card details or unnecessary personal documents. Use the policies linked above for more detail.